RENO, Nev., Oct. 24, 2023 – Hamilton, the globally recognized leader in automation technology and analytical sensors, has unveiled a groundbreaking expansion of its Field Services division, marking a pivotal moment in the provision of support to clients in the pharmaceutical and life science sectors. This strategic initiative by Hamilton is geared towards offering not just conventional service but an “expert partner” approach to assist clients in maintaining and optimizing their intricate manufacturing processes.
John Gleeson, the Director of Field Services at Hamilton, is spearheading this initiative, which aims to set a new standard in the industry. Gleeson asserts, “In an industry where routine troubleshooting and instrument maintenance are the norm, we aim to transcend the conventional ‘check the box’ approach. Our goal is to thoroughly understand our customers’ entire processes and equipment portfolios. By tailoring our services to their unique needs, we offer a holistic solution that ensures seamless operations.”
Root Cause Analysis: A Cornerstone of Hamilton’s Approach
A fundamental pillar of Hamilton’s approach is its unwavering commitment to root cause analysis. Through meticulous examination, they identify and resolve underlying issues specific to the systems and processes in use. This approach goes beyond simple problem-solving, preventing future failures and significantly enhancing the overall performance of systems.
Empowering Clients Through Education
Hamilton differentiates itself from the competition by prioritizing customer education. The company provides comprehensive training and hands-on support, empowering clients to gain a deeper understanding of their systems. This not only enhances their sensor maintenance capabilities but also equips them with the skills to diagnose and rectify issues independently.
Long-Term Expert Partnerships
Gleeson encapsulates Hamilton’s approach as a long-term partnership built on expertise and unwavering reliability. He emphasizes their commitment to treating customers’ systems as if they were their own, assuming responsibility for maintaining them at the highest standard. “Our dedication to customer success is unwavering,” he said.
Transforming the Pharmaceutical Industry
The launch of Hamilton’s enhanced Field Services division is poised to be a transformative development in the pharmaceutical industry. Their approach isn’t just centered on providing maintenance services; they’re true “expert partners” on their clients’ journey towards manufacturing excellence.
Hamilton is a renowned global manufacturer, specializing in automated liquid handling workstations, laboratory automation technology, and process analytical sensors for the scientific community. Their product portfolio includes liquid handling platforms, application-based solutions, small devices, process sensors, consumables, and OEM liquid handling solutions. Hamilton’s products are known for their reliability, performance, and flexibility, and they cater to various sectors, including life sciences, clinical diagnostics, forensics, biotechnology, and biopharma industries. With state-of-the-art manufacturing facilities in Reno, Nevada, and Bonaduz, Switzerland, and a global ISO 9001 certification, Hamilton continues its unwavering commitment to quality. As a privately held company, Hamilton maintains headquarters in Reno, Nevada, Franklin, Massachusetts, and Bonaduz, Switzerland, with subsidiary offices around the world.
Hamilton’s strategic expansion and commitment to expert partnerships are set to reshape the industry’s service standards, promising a brighter future for clients in the pharmaceutical and life science sectors.
Source: PR Newswire